Terms of Service
Freeport Family Dentistry
Last updated: 1/1/2023
Welcome to Freeport Family Dentistry. By accessing our website or engaging with our communication services—including SMS, voice, and email—you agree to the following Terms of Service (“Terms”). These Terms apply to all visitors, patients, and users of our services, including our text messaging platform governed by A2P 10DLC compliance standards.
1. Use of Our Services
Freeport Family Dentistry provides general, cosmetic, and emergency dental care. We may communicate with you via phone, email, and text (SMS) for appointment reminders, treatment follow-ups, service announcements, and promotions.
By submitting your phone number via web forms, online scheduling tools, or in-person registration, you consent to receive SMS and voice communications from Freeport Family Dentistry.
These messages may include:
- Appointment reminders and confirmations
- Health-related follow-ups
- Updates on office hours or closures
- Promotions and special offers
2. A2P 10DLC Compliance & SMS Consent
To comply with A2P 10DLC (Application-to-Person 10-Digit Long Code) regulations set by U.S. mobile carriers, we are required to:
- Collect express written consent before sending SMS messages
- Register our business and use cases with carriers via platforms
- Include clear opt-in and opt-out language in all SMS communications
By opting into our SMS program, you agree to receive messages from Freeport Family Dentistry at the mobile number you provide. Message frequency may vary. Message and data rates may apply.
Opt-Out: You may opt out at any time by replying STOP to any message. After opting out, you will no longer receive text messages unless you re-subscribe by providing consent again.
Help: For assistance, reply HELP to any message, or contact our office directly at (979) 233-6000.
3. Your Responsibilities
By using our services, you agree to:
- Provide accurate and up-to-date contact information
- Only use your own phone number when opting into our SMS communications
- Notify us immediately if your number changes or is deactivated
We are not responsible for any unauthorized use of our communication platform due to inaccurate or outdated information.
4. Privacy and Data Usage
We respect your privacy. All patient data is handled in accordance with our Privacy Policy and HIPAA standards. We will not sell or share your personal information, including your phone number, with third parties for marketing purposes without your explicit consent.
Your mobile number and communication preferences are stored securely and only used for relevant and approved communication purposes.
5. Prohibited Use
You may not:
- Use our services for unlawful, abusive, or fraudulent purposes
- Interfere with or disrupt the operation of our SMS system or platform
- Use false or misleading information when subscribing
Violation of these terms may result in the suspension of communication privileges.
6. Modifications to the Terms
We reserve the right to modify or update these Terms of Service at any time. Updates will be posted on this page with a revised effective date. Continued use of our services following any changes signifies your acceptance of the updated terms.
7. Contact Information
If you have any questions regarding these Terms or wish to manage your communication preferences, please contact:
Freeport Family Dentistry
313 S Brazosport Blvd
Freeport, TX 77541
Phone: (979) 233-6000
Email: hello@freeportfamilydentistry.com
Privacy Policy
Freeport Family Dentistry
Last Updated: 1/1/2023
At Freeport Family Dentistry, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and protect your information—especially in relation to online forms, appointment scheduling, and SMS communications delivered through platforms, in compliance with HIPAA and A2P 10DLC regulations.
1. Information We Collect
We collect personal information through our website, forms, phone calls, and other communications for the purpose of providing dental services and improving your experience with our office.
This information may include:
- Full name
- Phone number
- Email address
- Mailing address
- Insurance information
- Medical and dental history
- Appointment details
- Communication preferences
- SMS opt-in and consent history
- IP address and device/browser data (via cookies for website performance)
2. How We Use Your Information
The information we collect is used for the following purposes:
- To schedule and confirm appointments
- To provide dental care and related services
- To contact you with reminders, follow-ups, or treatment information
- To send educational or promotional content (only with your consent)
- To comply with legal and regulatory obligations (HIPAA, A2P 10DLC)
- To improve our website, services, and patient experience
SMS Communication:
By providing your mobile number and opting into text messages, you authorize Freeport Family Dentistry to send SMS messages related to appointments, treatment updates, and optional promotions. Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP to any message.
3. A2P 10DLC and SMS Compliance
We use an A2P 10DLC-compliant platform, to manage our SMS communications. As required by federal mobile carrier guidelines:
- We register our messaging use cases
- We collect explicit opt-in consent prior to sending messages
- We provide clear opt-out instructions in every message
- We store message history and consent logs securely
We do not sell or share your phone number with third parties for marketing purposes.
4. How We Protect Your Data
We implement strict security measures to protect your personal and health information. These include:
- HIPAA-compliant data handling procedures
- Secure transmission protocols (SSL encryption)
- Limited access to personal data on a need-to-know basis
- Routine staff training on privacy and security practices
- Third-party service agreements with HIPAA-compliant vendors
5. Sharing Your Information
We may share your information with:
- Dental insurance companies (for billing/claims)
- Referral specialists (with your authorization)
- Technology partners, only for the purpose of communication services
- Regulatory agencies when legally required
We do not sell, trade, or rent your personal information to third parties.
6. Cookies and Website Tracking
Our website may use cookies and similar tracking technologies to enhance your browsing experience and improve performance. You can choose to disable cookies in your browser settings.
7. Your Rights and Choices
You have the right to:
- Request access to the personal data we hold about you
- Correct or update your information
- Withdraw consent from SMS or marketing communications
- Request the deletion of your data (subject to legal/medical retention requirements)
To exercise these rights, please contact us at hello@freeportfamilydentistry.com or (979) 233-6000.
8. Children’s Privacy
We collect information about children only with the consent of a parent or legal guardian and only for the purpose of providing dental care. We do not knowingly market to children.
9. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites.
10. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our services signifies your acceptance of the revised terms.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, please contact us:
Freeport Family Dentistry
313 S Brazosport Blvd
Freeport, TX 77541
(979) 233-6000
hello@freeportfamilydentistry.com